Terms & Conditions

Terms & Conditions


Please read the below terms and conditions regarding your purchase:


Delivery


We aim to get your items into the post by the next working day. Our usual carrier is Royal Mail.


Please inspect the packaging before opening and report any open or damaged packaging straight away to Royal Mail.


Payments


We use PayPal as our secure payment method. Here you can pay using a credit or debit card securely – we also cover the PayPal fees. You do not need to have an account with PayPal; you can check out as a guest.


Images


The images you see are usually from our suppliers, but some extra photographs have been supplied by us. There may be slight variations in appearance of some of our products because they are hand made.


Returns


All of our products are made by hand in small batches to ensure the highest quality is maintained. As such there may be variations in colour and size, but we guarantee that they are at least the weight stated.


If, however, you aren't happy about a product you've bought, do get in touch with us and we'll do all we can to resolve the issue quickly.


General Terms


Treweeks will endeavour to get your parcel delivered within the agreed time scale. Bad weather and delays out of our control may cause a delay to your parcel which we accept no responsibility for.


Please ensure when placing the order, the correct address is entered. Treweeks accepts no responsibility for loss of money if the item being delivered goes to the wrong address due to it being entered incorrectly.


Efforts will always be made to rectify any issue in a timely manner.


 


Contact us


If you need to contact us please use the contact us section.